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QCoffice - Quality Connections Business Solutions

| 3012 E. Route 66 | Flagstaff, AZ 86004 | 928.527.3223 | Toll-Free 866.773.8787 |

General Merchandise - 1-30 days - No Restocking Fee

General Merchandise - 31-120 days - 25% Restocking Fee

QCtoner Cartridges - No Restocking Fee

Other Toner Cartridges (Non-QCtoner) - 1-90 days - 30% Restocking Fee

Refused Merchandise / Reship - 15% Reprocesing Fee

Call-Tag - Freight Fee - UPS list rate

Please call the QCoffice Call-Center to obtain a Return Authorization at (928) 527-3223 or click here to

Returns & Policies

General Merchandise

Damaged Merchandise

Defective Merchandise

QCtoner Cartridges

Other Toner Cartridges

Non-Returnable Items

Items Received in Error

Call Tag, Restocking & Reprocessing Fees

Purchase Limit Policy

Past Due Policy

Returns of general merchandise will be accepted within 30 days of the order date with no additional charge. The product must be unopened in its original packaging in resalable condition. A restocking fee will apply after 30 days (see below).Customers will be issued a credit for returned merchandise provided that the product is in resalable condition, as reasonably determined by QCoffice.

If your product is damaged upon delivery, please call our QCoffice Call-Center to obtain a Return Authorization. Damaged merchandise must be reported within 2 days from the date of invoice and will be exchanged at no charge. Please have your invoice and item number available so that we may better serve you.

If your product is defective, please call our QCoffice Call-Center to obtain a Return Authorization. Defective products must be reported within 14 days from date of invoice, and will be exchanged at no charge. Please have your invoice and item number available so that we may better serve you.

Returns of QCtoner brand cartridges will be accepted within 90 days of the order date. Cartridges must be unopened in its original packaging in resalable condition. Customers will be issued a credit for returned merchandise provided that the product is in resalable condition, as reasonably determined by QCoffice.

Returns of non-QCtoner brand toner cartridges will be accepted within 30 days of the order date. Cartridges must be unopened in its original packaging in resalable condition. A restocking fee will apply (see below). Customers will be issued a credit for returned merchandise provided that the product is in resalable condition, as reasonably determined by QCoffice.

Many COVID-related products, special orders of non-stock merchandise, food, dated/expired goods, custom stamps, calendars, and technology items are not returnable unless it is determined that the wrong product was shipped or defective. Please call our QCoffice Call-Center for further details.

If you receive merchandise that you did not order or that otherwise does not belong to you, please notify our QCoffice Call-Center. No credit is due or will be issued on such items sent to you in error.

A 50% deposit is required on all orders over $10,000. Please call our QCoffice Call-Center to make arrangements. Thirty day terms apply from the date of the invoice. Please remit payment prior to this date.

All invoices are due 30 days from the date of the invoice. If unpaid by this time, a courtesy phone call will be made. Unless prior arrangements are made, the customer will be billed a late payment charge of 1.5% of the balance past due. This fee will be applied on the day after the payment due date. It will be applied each month until the overdue amount is paid. If your account becomes past due, in addition to owing late fees, your account will be suspended for non-payment, and you may be responsible for collection and related legal costs. For accounts more than 180 days past due, action may include reporting information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

Shipping Policy

Receiving Shipments

We offer FREE shipping or delivery on printer supplies anywhere in Arizona.

Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products: Check the quantity of packages received. If you are short a package, please note it on the carrier's delivery receipt. Carefully inspect your packages for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, please note it on the delivery receipt and call Customer Service immediately to arrange for replacement. Please do not refuse the shipment if damage is noted.

FREE SHIPPING on PRINTER SUPPLIES

FREE DELIVERY ZONES

OUTSIDE DELIVERY ZONES

We are proud to offer FREE delivery within the areas served by the QC Office Delivery Teams made up of workers with disabilities: Flagstaff, Prescott, Prescott Valley, Sedona, Williams and the Verde Valley, and within our Central Phoenix delivery zone - the area between I-10, I-17, State Route 51, and State Route 101.

Orders of applicable items outside of our free delivery zones are subject to a 10% flat-rate shipping charge on products other than printer supplies. Printer supplies ship for FREE anywhere in Arizona. We do not charge sales tax due to our nonprofit status, which provides savings helping to offset the shipping charge.

All orders are processed the next business day and ship in 2-3 days. Free shipping promotion is available only to customers in Arizona, and does not apply to furniture, paper cases, and products that cannot be shipped by UPS or containing products on clearance or other sale items. Furniture and other products shipped freight are subject to a 16.5% flat-rate shipping charge. Orders for cases of paper will be charged the actual shipping rate from UPS. Additional conditions may apply. Please call Customer Service for details. All products ship F.O.B. origin at the customer's expense unless otherwise specified. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.

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