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CUSTOMER SERVICE TERMS

Return Policy

At Regency Business Solutions, we want you to be completely satisfied with your purchase. Our "No Hassle Return Policy" makes it very easy and convenient to return merchandise. There's no cost to you: Regency covers the cost for return shipping. If for any reason you are not completely satisfied with any product, simply return it for a credit or refund within 30 days from the date of purchase. In order to receive credit, all products must be returned in the original packaging and include all original contents.

Note: Any claims for damaged or missing items must be made within 48 hours of receipt.

The following may not be returned for a refund: Furniture once installed or assembled; food and beverages; medicines; special order items; or made to order products.

To return an item over the phone, contact Customer Service at 888.973.4362. The following information is required:

  • Your order number (WO-XXXXXX)
  • The item number of the products you wish to return
  • How many of each product you wish to return
  • The reason for the return (i.e. Is the item defective or damaged? Was the wrong item shipped?)
  • The condition of the item: opened or unopened
  • If the item being returned is a printer or technology product, provide pictures of all four sides of the box

To return an item online, simply select Return Request under the Admin Center section of this page. Enter the required information and select Submit Request at the bottom of the page.

We will reply by e-mail with a Return Authorization Form within 3 business days from receipt of the request. Affix the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.

No returns of any kind can be accepted without a return authorization number. In order for the Delivery Driver to pick up a return, the Return Authorization must be attached to the package. Any claims for damaged items and/or shortages must be made within 48 hours of receipt.

For all returns/replacements after 30 days, directly contact the manufacturer of the product. Manufacturer's warranties vary. Please consult the warranty information included with your products.

Delivery/Shipping Charges

Regency offers free delivery on orders shipped within the continental United States on orders of $15.00 or more. Free freight applies only to merchandise that can be shipped via standard UPS ground transportation. Items such as office furniture or bulky items that weigh over 70 lbs must be shipped by common carrier, and free freight does not apply to these items. We will quote additional charges for these items prior to processing your order.

UPSable orders ship from our local distribution warehouse and orders that are not UPSable will be shipped from our closest regional distribution center in order to minimize delivery time and freight charges. All orders under $15.00 are subject to a $10.00 shipping charge. You can determine if an item will ship by UPS or by a trucking company on each item's detail page.

Truck Deliveries (Dock High)

Truck deliveries do not include inside delivery. Truck shipments are tailgate/dock delivery (the driver will bring the item(s) to the rear of the truck but will not assist in bringing the item(s) inside). Inside delivery and/or setup is available in some metropolitan areas for an additional charge. Contact us at 888-973-4362 or by sending an email for a quote. Be sure to include the item numbers of the items you are inquiring about in your email. Truck deliveries cannot be scheduled; however, we can request that the trucking company call before attempting delivery.

A signature is required for all truck deliveries; someone must be available during business hours to sign for a truck delivery. Note any visible damage on the bill of lading/delivery ticket before signing for the shipment. Any claims for damaged or missing items must be made within 48 hours.

IMPORTANT - DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING SLIP FOR YOUR ORDER. Items not in their original packaging are not returnable for credit or replacement.

Methods of Payment

Credit Card Payments
We accept Visa, Master Card, Discover Card and American Express. We will keep your credit card information on file and automatically bill your credit card for any orders you place.

ACH Payments
We also accept Automated Clearing House (ACH) payments over the phone. ACH payments are the same as writing a check, except you don't have to mail them. You will need to complete a simple form in order to utilize the ACH payment process on a one time or recurring basis. The ACH service is completely free to you!

To set up ACH payment process, one time or recurring, we will need the following information:

Bank Routing #, Bank Account #, Bank Name, and Bank Address

Please email our Accounting Office to set up you ACH payment.

Check Payments
Please mail your payment to:

Regency Business Solutions
8024 Glenwood Avenue, Suite 200
Raleigh, NC 27612

Returned checks will be automatically run through a second time. There will be a $25 charge each time the check is returned.

Payment Terms

Standard payment terms are net 20 days. For corporate customers with a good credit history, who are well rated with D & B, we also have net 30 day open account billing. An approved credit application is required prior to set up of net 30 day payment terms.

Holidays

Deliveries are not made on the following holidays. Orders placed on a holiday will be delivered two days after the receipt of the order.
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), and Christmas Day

Privacy Policy

We collect personal information from you in order to better provide our services. For example, we ask for your e-mail address so that we can notify you about order confirmation, orders awaiting approval and so forth. We ask for budgets, spending limits and approval hierarchy so we can help you control spending and expedite approvals.

You have some control over the extent to which your personal information is kept private. However, some examples of our default system behavior is listed below:

  • Your e-mail address is kept hidden from non-registered users. We will not sell or rent your e-mail address to any organization.
  • Your history of items/services that you've looked at or purchased aren't available to anyone except our site operators and members of your organization.
  • We aggregate the purchasing of many organizations in order to enable us to provide you with aggressive pricing and spending information. We do not release information specific to your organization to other companies.

Web Site Terms of Usage

Usage of this web site is conditional upon acceptance of our terms and conditions. Do not access, use or order from this web site if you do not agree to these terms and conditions. By submitting an order at checkout, you acknowledge you have read, understood and accepted these terms and conditions. Regency reserves the right, with or without notice to you, to make changes to these terms and conditions. It is your responsibility to review these terms and conditions prior to submitting each order on this web site.

Limitation of Liability

Regency shall not be held responsible for damage or loss of any kind due to your use of software and/or any other products purchased from regencyofficeproducts.com. Any and all liability is only for the products purchased. Regency makes no warranties for any products sold by us. We reserve the right to limit quantities and to reject any order for any reason. While Regency tries in good faith to make sure the information contained in our web site is accurate, we are not responsible for typographical errors or technical inaccuracies. Product images are shown for representational purposes only. If we are unable to provide an actual product image, Regency reserves the right to use a similar product image.

Trademarks

All product names and company logos contained within this web site remain the trademarks of their respective owners.

Acceptance of Orders

Receipt of an electronic order confirmation and/or issuance of an order number does not constitute acceptance of an order by Regency Business Solutions. Regency reserves the right to limit order quantities on any order. Verification of customer information may be required on any or all orders prior to acceptance. Regency reserves the right to do (or not do) business with any entity or individual. If Regency accepts your order, you agree to pay the full price (including any applicable shipping charges and sales tax) shown to you as the "total" on our checkout page. If after submitting your order you request any additional service, such as inside delivery and setup, you agree to pay the quoted fees for these services.

PCI Compliance

We are a security conscious company and hold ourselves to the highest standards related to network and data integrity. Regency utilizes HTTPS Protocol and is PCI Certified.

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